Most records are fulfilled within 10 business days. But some take longer, depending on the date of discharge and the workload of the record repository where the record is housed.
Documents will be returned by email.
The record itself is free. But our service is not. We stand in physical lines at government counters to get you the correct record faster than ordinary channels. We digitize the record and fulfill your order by email, unlike the government which sends records in unpredictable spurts by post mail.
No, because we nearly always find something. If no record was findable, we will provide you with a letter from the government agency or branch of military stating no veteran file was found matching the information you provided.